Here you'll find answers to some of the most frequently asked questions. If you don't find exactly what you need, we're here to help. Chat with a product expert on Live Chat (9-5pm daily), call us on 01245 382600 or email [email protected]

Product choice and branding options

We have detailed the minimum quantity on our individual product pages but it is always worth giving us a call if you want smaller numbers as quite often we can offer alternative products to enable you to get smaller quantities.

The product colours available are shown on our website, but sometimes colours are added to the range, we will always check with our suppliers if other colours are available.

All products can be ordered plain ie. without print or engraving and prices are given on the product page.

This depends on the product chosen as not all products can be printed in with multiple colours. Speak to our friendly customer service team on 01245 382600 for more advice.

We can print any colour you require and you will be charged accordingly. We will need a pantone colour reference number (PMS) to give an exact colour match.

It is a universal colour match system which defines the exact colour you want printed based on a breakdown of primary colours. Every colour has a Pantone Matching System (PMS) reference number. This is a system used throughout the industry to ensure any printer can match colours specified by any designer. The designer who originally created your logo or the printer who prints your company stationary will probably have the eps artwork and PMS references.

A spot colour print is exactly that, a single colour print without tints or tones. A full colour print can be made from artwork using CMYK colours, ideal for multicolour logos or for a photograph finish.

We have a range of products that can be printed in 4-colour process (or full colour) - this type of print is ideal for printing photos rather than the solid colours used mainly for logos.

Four colour process printing is made up of the four primary printing colours - Cyan, Magenta, Yellow and Black - otherwise know as CMYK.

Printing outside the printable area is not possible due to the machinery and clamps used on each of the products. For example, when a pen is clamped into a machine for pad printing the pen is held in by grips that hold the pen in place so that it does not move.

Yes, this is possible but there is a minimum order quantity for each design. For example, some products will have a minimum order of 100, but to get three designs you would need to order 300. You would also need to pay three lots of origination charges for each design.

We would always check with our manufacturers and factories to see if they have old stock left first before offering you an alternative product.

Yes, if you send us a link or image by email to [email protected], we will always try to find the product for you or offer a very close alternative.

More often than not if a code number is supplied on a product we can find the product. But, if we couldn't match the exact product, we would try our best to get a very close alternative.

Some products do allow or have room for a 2 position print, but this is subject to the sight of artwork and the available print area on the product requested. Depending on the product required there can be an additional cost per position print and further origination/screen charges.

All the branding methods that we can provide are listed on the website, however, if you wish to know more details or have seen that we do not offer something you may want please call our sales team on 01245 382600 who can find out more information for you.

The minimum order quantity can be reduced on some products but there is generally a surcharge for this, meaning on occasions it only works out a few pounds more to have the full quantity anyway. Where possible, we would quote for a lesser quantity if it is possible on the product chosen.

Quotes, samples and visuals

All email requests will be responded to within 24 hours.

We will always try to get the best possible price for you and prices can sometimes be reduced when buying in bulk.

We are not a 'Trade' supplier but we will always do our very best to supply a competitive price.

Yes, of course, we highly recommend this. Click here to see samples policy.

We only charge for samples if the cost is over £5.00 or we can loan them to you for a certain period. If they are returned to us we will not charge for the promotional samples. If you decide to keep the samples, then we will invoice accordingly. We do not send samples outside mainland UK.

This would be called a pre-production sample, which we can provide on high volume orders. You will need to pay for the products and the origination costs, although once you have placed your order you will not have to pay the origination charge again because the screen would have been set up already with your artwork.

Yes, we can supply visual mocks ups free of charge with no obligation, as this helps to give you an idea of how the product could look. This initial visual is not a final proof though - once you have ordered, we will always produce a final PDF proof that you will need to approve before going to print.

Artwork and origination

We can set simple text for you for a nominal charge of £5.00. However, to re-draw a logo or design artwork from scratch we would price individually based on the designer's time. Suitable artwork is essential in order to supply your selected goods with a neat and clearly defined print. A business card or letterhead is NOT sufficient for the final artwork.

We need the artwork ideally created in Adobe Illustrator, and saved as an .eps file with text converted to Curves or Outlines. To ensure a correct colour match you must also supply the pantone reference numbers (PMS). You can e-mail your artwork to [email protected] or if it is too big to send, you can use our File upload in our 'Here to help' section on our website.

For specific artwork format requirements, please refer to question 2. As for multiple colour artworks, please ensure that each colour is on its own layer, clearly labelled with its corresponding Pantone colour reference. All fonts must be converted to curves or outlines before saving. Let us know if you are having problems supplying us with your artwork - our customer service team will be happy to help.

It depends on the printing process involved. It may be that the half tone or tint needs to be printed as a separate solid colour. We would suggest that you email us your logo so that our experienced customer service team will then be able to advise you on the best way to brand your items, give a more accurate estimate of the cost or give you an ideas list of products that your logo would work well on.

Printing from a photograph is possible on some products. This is usually a digital print but it is subject to sight of the actual photograph and how good the quality is.

We state the printable areas on all our products on the website but most templates can be provided. Email [email protected] or call 01245 382600 to request a template.

Origination is the cost of the setup of either the machinery or the silk screens. A repeat origination is a reduced cost setup if you have an exact repeat order. For example, if you have previously ordered with us and you paid £35.00 for origination and you want an exact re-print, the origination cost will be reduced to £20.00. Origination is still charged because although we have kept your artwork on file it is not possible to keep every screen as these are washed out after each order.

An origination charge (setup cost) is a standard industry cost for the set-up of specific equipment used to produce your branded promotional product. You will be advised of any setup costs on your quotation.

Order Process

Once you have received your quotation and you are ready to place your order, you can either log in to your Allwag account and place the order online, or if you are a first time customer you will need to speak to one of our sales team who can arrange to take a pro-forma payment from you by either bank transfer or by credit or debit card over the telephone.

Proof forms can be signed and scanned back to us by email or you can digitally approve on line by logging into your account which is the preferred and quickest method. Call our customer service team on 01245 382600 if you would like help with this.

Visuals are provided initially to give you a rough idea of what your chosen product could look like with your branding or artwork. Please bear in mind that this visual is not the final proof. The final proof is produced by the factory where your product is being printed. They then send this proof to our production team to check that the design will work before we email it to you for your final approval.

After ordering, you will be sent a final artwork proof showing colour separations and logo layout. This proof will require your approval before the products are branded with your personalisation. We use the PMS reference numbers you gave us to ensure it is printed with the correct colour.

Lead times and delivery

All products in our express section are available in the quickest turnaround time ranging from 24 hours to 5 working days.

All products in our Express section are available in the quickest turnaround time ranging from 24 hours to 5 working days.

There is a section for Express items on our website. Click here to view our Express products.

Most products are despatched within 7 working days from proof artwork approval and sign off. However, we offer an express service for those in a real rush! You will be able to tell by looking at the lead-time which is detailed on each product page and your personalised quote. If you are unsure, please contact our customer service team on 01245 382600.

Where possible we avoid the complications of arranging delivery overseas particularly when lead times are very tight and prefer to deliver to a UK address only. However, we are happy for you to arrange collection from the factory or we can give you a quote for delivery using DHL. Please note all overseas orders are taken on a pro-forma basis.

Typically these are products that are not held in the UK such as pin badges, lanyards, trolley coins, USB Drives, and other gadgets. There are some UK suppliers of these products although the prices work out a little more expensive.

This can vary on the products required but generally air freight can be 15-20 working days and sea freight from some areas of the Far East can be between 6-12 weeks. We would offer UK stocks if the particular product is made in the UK too, but costs can be much higher.

Once an order is sent out from one of our UK factories or our offices here in Essex, the order will be on a 'Next Day' delivery service and will be delivered between 8.00 a.m. and 6.00 p.m. This excludes Ireland and any offshore Islands off the Scottish coastline, along with some of the areas in the Scottish Highlands which will be on a 2 day carrier service. But please call our sales team if in doubt.

Yes, Proof of Delivery is available usually within 24 hours of the parcels being delivered.

This depends on the size and weight of the order which we include in our original quotation. In general, one box up to 15 kilos in weight will be approx £12.50 + VAT.

We use APC and Royal Mail Tracked 24 for orders that are despatched from our warehouse. For international deliveries we use DHL. For all bespoke orders, our factories use different UK carriers and you will be advised of the courier name and tracking numbers on your despatch notification.

Your delivery date cannot be confirmed until you have approved a final layout proof from our production team. Lead times do vary depending on what product has been ordered.


We accept BACS transfer or you can call us to take a credit card payment. Please note if paying on a commercial card there is a 1.5% convenience charge applied.

The first three orders for all new customers are to be paid on a pro-forma basis. Thereafter we are happy to send you an account application form to open a 30 day credit account for all subsequent orders which is subject to satisfactory trade references. Your credit limit will be set accordingly. Pro-forma requires immediate payment to process your order.

Origination is charged at approximately £35.00 per colour print (unless stated otherwise on the product page or the quotation). Embroidery jacquards are charged subject to the sight of artwork. All prices are subject to VAT and delivery and will be added to your order. Please note you may be charged for converting your artwork if you do not supply it in the appropriate format. A price will be given to you before the work is undertaken.

Once you have had three orders with us on a pro-forma basis, we are happy to process an account application for all subsequent orders, which is subject to satisfactory trade references. You will have to complete and return an account application form for us to allocate a credit limit. Ask your customer service executive for the form to be emailed to you.

Please make sure that you state you are a charity when you first request your quote as we do give special prices to charities based on their needs. We would also need to discuss if you are VAT exempt.

No, all prices are subject to VAT additionally.

Yes, copy invoices are available on request from our accounts department.

Your order will only be delivered to a UK mainland address as we do not deliver to the USA, so VAT will be charged on the order as a UK delivery will be taking place.


Due to the quality control and nature of printing and the materials used, it is not always possible to judge the exact amount of products that will be produced and printed specifically for your order. Also, we need to take into account spoilages and machine stoppages. Therefore, our terms and conditions state that your order is subject to under or over of up to 10%, meaning you could receive 10% more or less which will be charged directly to you.

Please feel free to call us anytime on 01245 382600 or email us at [email protected] with your query and we will be glad to assist you. Or click on our online Live Help at the top right hand side of our website.